{"id":82300,"date":"2026-07-14T18:33:17","date_gmt":"2026-07-14T10:33:17","guid":{"rendered":"https:\/\/borakdaily.com\/?p=82300"},"modified":"2026-07-14T18:33:18","modified_gmt":"2026-07-14T10:33:18","slug":"lotuss-malaysia-mohon-maaf-kesal-pengendalian-insiden-stor-selayang-gagal-capai-standard-layanan","status":"publish","type":"post","link":"https:\/\/borakdaily.com\/ms\/lotuss-malaysia-mohon-maaf-kesal-pengendalian-insiden-stor-selayang-gagal-capai-standard-layanan\/","title":{"rendered":"Lotus&#8217;s Malaysia Mohon Maaf! Kesal Pengendalian Insiden Stor Selayang Gagal Capai Standard Layanan"},"content":{"rendered":"<div id=\"borak-4024673411\" class=\"borak-before-content borak-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-5543034142087042\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block; text-align:center;\" data-ad-client=\"ca-pub-5543034142087042\" \ndata-ad-slot=\"5328555284\" \ndata-ad-layout=\"in-article\"\ndata-ad-format=\"fluid\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><div class=\"text-base my-auto mx-auto [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"b76c79e5-5d18-4cfa-a38a-15ecf28e7e49\" data-message-model-slug=\"gpt-5-5-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\">\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"97\" data-end=\"341\">Lotus\u2019s Malaysia memohon maaf secara terbuka kepada pelanggan yang terlibat dalam insiden di stor Selayang selepas siasatan dalaman mendapati pengendalian kejadian itu tidak memenuhi standard layanan serta perkhidmatan yang ditetapkan syarikat.<\/p>\n<p data-start=\"343\" data-end=\"578\">Dalam kenyataan pada Selasa, Lotus\u2019s Malaysia memaklumkan siasatan berhubung insiden berkenaan telah selesai dijalankan dan mendapati cara kejadian itu dikendalikan gagal memenuhi jangkaan pelanggan terhadap mutu perkhidmatan syarikat.<\/p>\n<p data-start=\"343\" data-end=\"578\"><a href=\"https:\/\/borakdaily.com\/lotuss-malaysia-mohon-maaf-kesal-pengendalian-insiden-stor-selayang-gagal-capai-standard-layanan\/screenshot-2026-07-14-at-6-30-47-pm\/\" rel=\"attachment wp-att-82306\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-82306 aligncenter\" src=\"https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.30.47-PM.png\" alt=\"\" width=\"821\" height=\"732\" srcset=\"https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.30.47-PM.png 1370w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.30.47-PM-300x268.png 300w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.30.47-PM-1024x913.png 1024w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.30.47-PM-768x685.png 768w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.30.47-PM-13x12.png 13w\" sizes=\"auto, (max-width: 821px) 100vw, 821px\" \/><\/a><\/p>\n<p data-start=\"580\" data-end=\"739\">Syarikat itu turut memohon maaf kepada pelanggan terbabit, isterinya serta ahli keluarga mereka atas pengalaman yang dilalui ketika berada di premis berkenaan.<\/p>\n<blockquote>\n<h5 style=\"text-align: center;\" data-start=\"741\" data-end=\"855\"><em>&#8220;Tiada pelanggan sepatutnya berdepan situasi sedemikian dan kami amat kesal dengan insiden yang berlaku,&#8221; katanya.<\/em><\/h5>\n<\/blockquote>\n<p data-start=\"857\" data-end=\"1012\">Lotus\u2019s Malaysia berkata pihaknya telah menghubungi keluarga pelanggan tersebut secara langsung selain komited untuk mendapatkan semula kepercayaan mereka.<\/p>\n<p data-start=\"1014\" data-end=\"1167\">Dalam pada itu, syarikat berkenaan memaklumkan tindakan tatatertib sewajarnya telah diambil terhadap pihak yang terlibat mengikut dasar dalaman syarikat.<\/p>\n<p data-start=\"1169\" data-end=\"1364\">Selain itu, Lotus\u2019s Malaysia turut memperkukuh garis panduan, prosedur serta latihan kepada semua kakitangan bagi memastikan standard perkhidmatan terus dipatuhi dan kejadian sama tidak berulang.<\/p>\n<p data-start=\"1366\" data-end=\"1531\">Pada masa sama, syarikat menghargai peluang untuk menjalankan semakan menyeluruh terhadap insiden itu serta memahami perhatian dan pandangan orang ramai mengenainya.<\/p>\n<p data-start=\"1366\" data-end=\"1531\"><a href=\"https:\/\/borakdaily.com\/lotuss-malaysia-mohon-maaf-kesal-pengendalian-insiden-stor-selayang-gagal-capai-standard-layanan\/screenshot-2026-07-14-at-6-28-43-pm\/\" rel=\"attachment wp-att-82304\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-82304 aligncenter\" src=\"https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.28.43-PM.png\" alt=\"\" width=\"836\" height=\"1237\" srcset=\"https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.28.43-PM.png 872w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.28.43-PM-203x300.png 203w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.28.43-PM-692x1024.png 692w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.28.43-PM-768x1136.png 768w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-14-at-6.28.43-PM-8x12.png 8w\" sizes=\"auto, (max-width: 836px) 100vw, 836px\" \/><\/a><\/p>\n<p data-start=\"1366\" data-end=\"1531\">Artikel lain: <a href=\"https:\/\/borakdaily.com\/lotuss-kesal-siasat-dakwaan-wanita-hamil-dituduh-mencuri-dipaksa-berdiri-20-minit\/\">Lotus\u2019s Kesal ! Siasat Dakwaan Wanita Hamil Dituduh Mencuri, Dipaksa Berdiri 20 Minit<\/a><\/p>\n<p data-start=\"1533\" data-end=\"1740\">Bagaimanapun, Lotus\u2019s Malaysia turut melahirkan rasa kesal terhadap dakwaan gangguan peribadi dan ugutan dalam talian yang ditujukan kepada kakitangannya serta ahli keluarga mereka susulan insiden berkenaan.<\/p>\n<p data-start=\"1742\" data-end=\"1956\">Sehubungan itu, syarikat menyeru semua pihak supaya menghormati privasi, kesejahteraan dan maruah setiap individu yang terlibat serta memberi ruang agar perkara itu diselesaikan dengan penuh persefahaman dan ihsan.<\/p>\n<p><a href=\"https:\/\/borakdaily.com\/lotuss-malaysia-mohon-maaf-kesal-pengendalian-insiden-stor-selayang-gagal-capai-standard-layanan\/745940933_1572060271259522_6711399825989595682_n-1\/\" rel=\"attachment wp-att-82303\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-82303 aligncenter\" src=\"https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/745940933_1572060271259522_6711399825989595682_n-1.jpeg\" alt=\"\" width=\"810\" height=\"1080\" srcset=\"https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/745940933_1572060271259522_6711399825989595682_n-1.jpeg 810w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/745940933_1572060271259522_6711399825989595682_n-1-225x300.jpeg 225w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/745940933_1572060271259522_6711399825989595682_n-1-768x1024.jpeg 768w, https:\/\/borakdaily.com\/wp-content\/uploads\/2026\/07\/745940933_1572060271259522_6711399825989595682_n-1-9x12.jpeg 9w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/a><\/p>\n<p data-start=\"1958\" data-end=\"2205\" data-is-last-node=\"\" data-is-only-node=\"\">Lotus\u2019s Malaysia menegaskan insiden berkenaan menjadi peringatan mengenai kepentingan melayan setiap pelanggan dengan empati, hormat dan bermaruah, selain komited untuk terus menambah baik mutu perkhidmatan serta mengekalkan kepercayaan pelanggan.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Sumber:<a href=\"https:\/\/www.facebook.com\/LotussMalaysia\/posts\/pfbid02pZ2a2AvoZbTLhB5AABX46Sw5RvVfRzXdRE3oTeEAp4sMzmVgQnGVGG9SA3eWTe4Dl\" target=\"_blank\" rel=\"noopener\"> Lotus&#8217;s Malaysia<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lotus\u2019s Malaysia memohon maaf secara terbuka kepada pelanggan yang terlibat dalam insiden di stor Selayang selepas siasatan dalaman mendapati pengendalian kejadian itu tidak memenuhi standard layanan serta perkhidmatan yang ditetapkan syarikat. Dalam kenyataan pada Selasa, Lotus\u2019s Malaysia memaklumkan siasatan berhubung insiden berkenaan telah selesai dijalankan dan mendapati cara kejadian itu dikendalikan gagal memenuhi jangkaan pelanggan [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":82308,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1239],"tags":[],"class_list":["post-82300","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sosial"],"_links":{"self":[{"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/posts\/82300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/comments?post=82300"}],"version-history":[{"count":5,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/posts\/82300\/revisions"}],"predecessor-version":[{"id":82309,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/posts\/82300\/revisions\/82309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/media\/82308"}],"wp:attachment":[{"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/media?parent=82300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/categories?post=82300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borakdaily.com\/ms\/wp-json\/wp\/v2\/tags?post=82300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}